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Customer Service

Shipping & Delivery
All packages are shipped via USPS. USPS can ship packages to P. O. Boxes and street addresses. Orders are shipped to addresses registered and associated with accounts unless other arrangements are requested at the time of purchase. Packages are shipped by USPS Priority Mail, First Class Package or Parcel Select; whichever way is deemed best for the particular order. Tracking is provided for all orders, but tracking of packages has some limitations. Orders are normally shipped within three days of receipt, but delivery times vary by destination, and are not guaranteed.
International Shipping:
International packages are shipped by USPS Priority Mail International or First Class Package International. All international orders are subject to any import duties and taxes assessed by local governments and are due to the proper taxing authority upon delivery. International buyers should be aware that all electrical products sold at kandmantiques.com are designed to conform to the voltage and electrical standards of the United States; the use of certain products in other countries may require an adapter or converter
Returns & Replacements
Our goal is to ensure your complete satisfaction.
If, for whatever reason, you are dissatisfied with your purchase, you can return it to kandmantiques at the address located on the top of your invoice within 14 days of purchase. Please notify us of your intent to return an item so that we will be expecting it. Refunds will be credited via either Paypal or your method of paymant. To return an item, wrap your item in the original packaging and place it into the original shipping carton if it has not been damaged. We recommend you ship via the same manner the item was originally shipped with insurance and a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise. Insurance claims must be filed with the shipping carrier or with our private insurance provider per our instructions. All packing materials and shipping containers must be kept until the claim is settled. Do not return the order unless you are instructed to do so.
Privacy & Security
Security: The security of your personal information is very important to us. In an effort to protect your personal information, we use Secure Sockets Layer (SSL) technology with 256 bit encryption. If your browser supports SSL (most current browsers do), it will automatically encrypt the information you provide to us on the secure pages on our site, before sending it over the Internet. When visiting a page on our site that includes any of your personal information, your browser window will display, an icon of a closed lock or an unbroken key (depending upon your browser). This indicates that you have successfully connected with our secure server.
Cookies: When you visit our site, we will ask your browser to place a permanent "cookie" (a very small text file) on your computer. If your browser is configured to accept cookies, it will accept the cookie and place it on your computer's hard drive. We collect this information to analyze where our customers are coming from and how often they visit our site. We also collect certain technical information from your computer, like your IP address and the address of a referring web site, if any. This information will allow us to enhance our site to our customer's preferences. This information is used only for the benefit of kandmantiques and you, our customer. You can visit our site without cookies if you choose to do so. However, please be aware that some features of the site may not function properly or may be slower if you refuse cookies. To visit our site without cookies, you can configure your browser to reject all cookies or to notify you when a cookie is set. Check the browsers help menu to learn how to change your cookie preferences. Please see our "Privacy Policy" page for more information about stored cookies.
Links: Our site contains links to other sites with similar venues for your benefit. Kandmantiques is not responsible for the privacy practices, security, or content of other web sites. If you click on one of these links, you will be redirected to their web site and, in doing so, you may provide information directly to them. Therefore, you should refer to their privacy policies to understand how they handle your information and what choices you have.
Sharing Information: Relationships have been established between kandmantiques a number of secure business partners. When you make a purchase, we may share information about you and the transaction with other companies for many reasons including account verification, fraud prevention, credit card authorization, and shipping purposes. Account and other personal information may be shared by kandmantiques when we are required by law, such as in response to subpoenas, court orders, etc. or to protect our interests or property. This may include sharing information with other companies, government agencies, lawyers, credit bureaus, or others in connection with issues related to fraud, credit or debt collection. You agree that kandmantiques may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. .
Ordering
An order may be placed by adding the desired item(s) to the shopping cart. Enter the appropriate destination state and zip code information to determine shipping and tax charges. This information is collected to make your shopping experience with us as smooth and pleasant as possible. It is used only for the benefit of kandmantiques and you, our customer. To complete the purchase, follow the checkout instructions. Log in to your account if you are a previous customer. If this is your first order, you may either register for an account or check out as a guest. Establishing an account will make ordering in the future easier and will simplify order tracking.
Payment & Promotions
Promotional prices for certain items may be offered on occasion. If an item is on sale a line will be drawn through the original price and the discounted price will be shown. This discounted price will be reflected in the cart. Payments are accepted through Paypal. Credit card payments are also processed through Paypal.
Viewing Orders
Order history may be viewed by clicking on the "View Orders" link at the bottom of the page. Enter the requested information and previous orders will be located. Orders may be tracked by clicking on "Track Orders" at the page bottom and entering the tracking number.
Updating Account Information
Should you need to update your account information, you will need to log in to your account and edit the necessary entries. You can update this information at any time by clicking on the "My Account" link at the top of every page and selecting "update account information." If you have forgotten your password, click on "Forgot Password" and enter your email address in the appropriate block. You will receive an email containing a link that will allow you to reset your password.